In response to customer requests, we now offer 3 levels of postal service:

1. Standard 1st Class Royal Mail Post – this is the cheapest option, and it’s also untracked. Whilst the vast majority turn up within a day or two, in the minority of cases where there is a delay, we will not have a tracking code for you. The Royal Mail classes post as lost if it does not arrive after 28 days. In that time we will be unable to help you.

   For International Orders we offer Royal Mail 1st Class Airmail as the equivalent. The majority of the world is reached within 10 days by this service, although your local customs can sometimes cause delays. Like Royal Mail 1st Class, Royal Mail Airmail offers no tracking and we are unable to offer assistance should there be delayed mail until it has reached the time frame Royal Mail officially class it as lost when making a delivery to your country.

2. Royal Mail 1st Class Recorded Post – this is slightly more expensive than standard 1st class and it comes with a tracking code that you use online at http://track.royalmail.com or with their customer service lines. Due to it being tracked it’s rarer for it to get lost although the service is no faster than standard 1st class.

   For International Deliveries we use Royal Mail’s International Signed For service. This does provide tracking and is passed as Priority mail to your country’s postal service for delivery. Most countries now support tracking for the entirety of the route however some will only be able to tell you it’s whereabouts once delivery has been attempted.

3. Royal Mail Special Delivery – this is a priority service. We will try our utmost to ship your order promptly and once shipped, it will be delivered on the next working day by 1pm guaranteed. You will have a tracking code emailed to you upon dispatch.

   If you require a Saturday Special Delivery, you must choose this in the shipping options at checkout, otherwise orders shipped Special Delivery on a Friday will arrive on Monday. If we are unable to ship your order in time, we will refund the delivery charges down to standard Special Delivery.

   Special Delivery is only available to UK mainland customers.

If you have any questions about shipping, feel free to call us on 0208 123 9800.

Royal Mail have announced that due to the volcanic ash clouds from Iceland there are delays to some services. This may affect some of our customers.

The services most likely to be affected are international orders and some UK Special Deliveries. We apologise for any inconvenience. The Royal Mail are offering full details on their website of service disruptions and are striving to ensure that and delays are minimised.

Thanks for your patience.

Chris and Charlotte recently had a wedding. We’re honoured to be a part of so many weddings every year and it’s a delight that Charlotte chose to wear one of our choker necklaces for her big day. She very kindly sent in a photograph to share the happy moment – doesn’t she look exquisite?

Chris & Charlotte's Wedding

We wish Chris and Charlotte many happy returns. You’ve put a big smile on our faces!